Money Back Guarantee

What is the Money Back Guarantee?

It’s exactly what it sounds like. If you sign-up, make a deposit, play and decide you don’t like FanDuel and you don’t want to keep playing, we’ll give your money back — up to a maximum of £100. No questions asked.

 

Am I eligible for the Money Back Guarantee?

You are eligible for a Money Back Guarantee of up to £100 immediately after entry into your first paid contest, or your first day of contests. To claim the Money Back Guarantee, you must submit your request to UK Support by 23:59 BST on the day your first contest finishes.

If you play multiple days prior to submitting your claim for the Money Back Guarantee, you are no longer eligible. The Money Back Guarantee offer lapses if you don’t enter a paid contest within 30 days of your first deposit.

 

 NOTE: The amount of money you receive from the Money Back Guarantee will be up to the value of your first deposit, up to a maximum of £100. If you make a deposit for more than £100 the maximum you will be able to claim back is £100. If you win prizes in your first contest and still wish to avail of the Money Back Guarantee we will refund your first deposit but you will have to forfeit your winnings. In other words, you can’t make money off of the Money Back Guarantee.

 

How can I take advantage of the Money Back Guarantee?

Simply contact FanDuel’s Customer Support Team. Once you contact Customer Support, if you are eligible for the Money Back Guarantee, you will receive a refund of your first deposit within 5-7 business days, or as soon as we have been able to verify you in accordance with our general Terms of Use.

 

Can I take advantage of the Money Back Guarantee and continue to play on FanDuel?

No, the FanDuel Money Back Guarantee is specifically for new players who didn’t enjoy their first FanDuel experience. If FanDuel isn’t for you, and you take advantage of the Money Back Guarantee, your FanDuel account will be closed.

 

Can I reopen my FanDuel account after taking advantage of the Money Back Guarantee?

Yes. Even if you have previously taken advantage of the Money Back Guarantee, you are welcome to reopen your FanDuel account at any time. Before you can continue playing, you simply have to repay the amount of money you got back from us when using your Money Back Guarantee. For the avoidance of doubt this means any previously refunded amount of your first deposit.

Want to get your money back? Contact us now: uksupport@fanduel.com

 

Standard terms applicable to all FanDuel offers, bonuses and promotions:

This offer is limited to new customers who sign-up and make a first deposit, up to a maximum of £100.

All Money Back Guarantee claims will be subject to our normal player and age verification processes.

FanDuel reserves the right to withhold the offer where it believes or suspects that an account is a duplicate, or linked or associated with other account, or has been created solely for the purpose of abusing this offer, pending the outcome of any investigation.

FanDuel reserves the right to amend or withdraw this offer at any time.

Please note that all our standard Terms of Use apply. Where there is any conflict between these terms and the general Terms the general term of Use will prevail.

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